FAQs

You can provisionally book your dates by email or you can phone us further information, to check availability and to make a booking. To confirm a booking you will need to pay a non-refundable booking deposit of £250.00 or full payment if it’s a late booking to secure your chosen dates. The deposit will need to be paid no later than 8 weeks before collection and the full balance will need to be paid no later than 2 weeks*

*Unless doing a last minute booking

Once the deposit (or full payment) is made, we then begin arranging your hire package and insurance. Unfortunately we can’t begin this process until a deposit has been received.

As insurance security you will be asked to leave a security deposit of £1000, this money will be ring fenced as a pre-authorised transaction and will not leave your account unless accident or damage has occurred. This acts as an insurance excess during your hire and will be cancelled, once the vehicle is returned clean and undamaged as described as per our T&C’s. In the event of an insurance claim the cost of the damage or claim will be deducted from your deposit.

The minimum rental period is 2 nights (our Get Up & Go package). Shorter breaks may be available as last minute deals.

On your day of collection you can collect from 10am onwards and must be returned by 3pm on the last day of hire so we can prepare them for the next customer.

If this doesn’t suit your holiday needs please contact us and we will try to assist you with any special requests or extras

We pride ourselves on the spec and quality of our motorhome and feel that you won’t be disappointed when you finally see the motorhome however due to COVID-19 we can no longer offer viewings at the current time as we would have to clean and sanitise the vehicle after each viewing which costs us time and money. We hope to offer viewings very soon in the future. 

Once the deposit has been taken we will give you our exact location so you are ready for collection day. There are options of delivering the motorhome to you or collection from Cheltenham or Gloucester railway station at an additional cost. 

Anyone between the ages of 25-75 with 2 years driving experience and a clean licence (6 minor points).

If you have more convictions or have ever had your licence revoked or suspended for any reason please contact us with your details and we’ll certainly try to assist in your motorhome hire.

Anyone with a Normal UK driving licence can drive our motorhome as it is under 3.5 ton. 

Please note that the height,width and length is considerably larger than your average car or van however and we ask that Sat Nav is used at all times to avoid getting stuck down small country lanes! 

Your full driving licence – After 8th June 2015 the paper counterpart became obsolete. As we will require confirmation of your endorsements or lack of we will need to access your online DVLA record. This can be done with the use of your National Insurance number via this link: https://www.gov.uk/view-driving-licence

Once you have logged in, please select the “Share your licence information” option and select “Create a code”. This code is valid for 21 days and must be brought with you on the day of collection or preferably you can email this through to us beforehand.

Two proofs of address for each named driver – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months.

The full driving licence issued by your country of residence for each named driver.

The international driving licence if you’re driving licence is written in a different language to the one of the renting country for each named driver.

A copy of your UK campsite reservation confirmation.

The passport for each named driver

Two proofs of address for each named driver – These can be utility bills, bank statements or credit card bills, however they do need to be dated within the last 3 months.

Do not worry. Not only are we available to help you or answer any questions you have but we will also provide trouble shooting videos to talk you through the interior and exterior. You will also be added to a private WhatsApp group where you can reach us anytime via message or you can call us. Between 10pm -8am we ask that it’s emergencies only. We will give you all the contact details you may need on collection.

Our motorhome is designed for comfortable all year round use. With high levels of floor, wall and roof insulation, onboard water tanks to avoid freezing and blown-air/electrical central heating. All have facilities for storing ski’s or snowboards as well as bikes.

As a large family we believe there should be no hidden extras for the essential items. Therefore we provide all the essentials you need for the perfect holiday..

we also provide all fresh linen aswell as towels and mattress protectors for all beds. Included is a communal hand towel and shower mat. On  your final day please ensure all linen has been stripped from the beds and placed in the white laundry bag provided along with the towels and bath mat. Duvets to be placed on beds please.

Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items.

• Cutlery set pp
• 1 glass pp
• plates x2 pp
• 1 Bowl pp
• 1 Cup pp
• 1 duvet plus cover
• 1 pillow plus cover
• Fitted sheets 1 per bed
• 1 bath and hand towel pp
• 1 bath mat
• 1 communal hand towel
• Cutting knife
• Scissors
• Potato peeler
• Frying spatula
• Corkscrew
• Can opener
• Cheese Grater
• Chopping board
• Saucepans, large, medium and small
• Frying pan
• Dustpan and brush
• Toilet chemicals (blue bags)
• Toilet rolls x 2
• Gas bottles x 2 (1 x full)
• Safety essentials
• Level blocks
• First aid kit
• Warning triangle
• Bulb and fuse kit
• Fire extinguisher
• Fire blanket
• Sat Nav to be used for every trip
• Onboard Tv
• A selection of games for all onboard

We also provide a complementary basket of goodies to start your journey
Also on board we have supplied a box of lateral flow tests in case the campsite you are staying at requires you to show a negative test. These are located next to the first aid bag.

We would recommend that you use the onboard tank for washing, showering and the toilet flush rather than for drinking. We do sterilise the tank at regular intervals and it is generally filled on sites where drinking water is provided so should be fine but as we we cannot guarantee where the previous customer filled up we’d recommed you use the large fridge or garage space to carry bottled drinking water

Please be considerate when parking the motorhome and remember that parking overnight at the side of the road is not permitted in England. Scotland however, allows wild-camping particularly in the Highlands and Islands.

It’s best to book campsites in advance, particularly in high season to avoid disappointment. We provide a Privilege Card for the Camping and Caravanning Club free with every hire, which gives you member rates at over 120 award winning UK and Northern Ireland campsites.

Where possible, hard standing pitches are the most desirable as they make parking easy. Onboard in the garage area located at the rear you will find 2 levelling blocks (These look like ramps) levelling blocks are used to level out the motorhome. In order to check the motorhome is level fill up the sink and drain away. If it drains empty then you are level if water remains a certain location then use the ramps to level up. Check the facilities available with the campsite, and whether there is mains power. Also remember to ask what facilities are close to your pitch, such as a children’s play area.
We highly recommend the app
Searchforsites and pitchup.com

Yes. You have optional cover for EU insurance and EU RAC breakdown cover. Please contact to discuss this.

We offer secure off road parking with cctv and added security bollards. Please note however that vehicle left at owners risk.

Firstly Keep calm – accidents happen, call us as soon as you can and advise what damage has occurred we might be able to rectify it over the phone.

Do not accept any liability for any accident and take lots of pictures of the vehicles involved, people present and the general area. Once everyone and the vehicle is safe, remove the SD card from the dashcam as this will help you explain how the accident occurred and can prove the other drivers are at fault. Remember, failure to provide Off The Beaten Track with this SD card will render you totally liable for all costs associated with the accident or incident.

Once everyone is safe, please complete the accident form provided in the customer guide in the vehicle

We include comprehensive UK insurance for one driver with every hire. Additional drivers can be included for a small additional fee. We also strongly recommend that customers have their own travel insurance in case of personal injury, ill health or loss of personal possessions during a hire.

EU hires have a small additional fee for the European road use insurance cover

Any cancellations that occur 8+ weeks before the collection date will incur the loss of the non-refundable deposit. Any cancellations within 8 weeks of the collection date may have higher penalties. This is to compensate us for our time during the booking process and for the loss of the booking, which we may not be able to find a replacement for on short notice.

We provide private off road parking.